Camping Du Lac Schoren 7c · CH 3807 Iseltwald · +41 79 635 29 85

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wohnwagen und zelte auf dem camping du lac in iseltwald mit brienzersee

Privacy policy

1. Controller / Contact Details

The controller responsible for data processing under data protection law is:

Camping du Lac Iseltwald GmbH
Schoren 7c
3807 Iseltwald
Switzerland

info@campingdulac.ch
+41 (0)79 635 29 85

If you have any questions regarding data protection or wish to exercise your rights, please contact us using the details above.

2. Applicable Law

We process personal data in accordance with:

  • the Swiss Federal Act on Data Protection (FADP / DSG)

  • the EU General Data Protection Regulation (GDPR), where applicable

The GDPR applies in particular if you are located in the European Union or if the processing of data relates to offering services to individuals in the EU.

3. Definitions

  • Personal data: Any information relating to an identified or identifiable natural person.

  • Data subject: The individual whose personal data is processed.

  • Processing: Any operation performed on personal data (e.g. collection, storage, use).

4. Types of Personal Data We Process

We may process the following categories of personal data:

  • Contact data (name, email address, phone number)

  • Booking and reservation data

  • Communication data (emails, enquiries)

  • Technical data (IP address, browser type, device information)

  • Usage data (visited pages, access times)

Special categories of personal data are not intentionally processed.

5. Purposes of Data Processing

We process personal data for the following purposes:

  • To operate and maintain our website

  • To handle enquiries and reservations

  • To provide our services and fulfil contractual obligations

  • To ensure website security and stability

  • To comply with legal obligation

6. Legal Bases for Processing (GDPR Art. 6)

Personal data is processed on one or more of the following legal bases:

  • Consent (Art. 6(1)(a) GDPR)

  • Performance of a contract or pre-contractual measures (Art. 6(1)(b) GDPR)

  • Legal obligation (Art. 6(1)(c) GDPR)

  • Legitimate interests (Art. 6(1)(f) GDPR), e.g. website security and service optimisation

7. Disclosure of Personal Data

We may disclose personal data to trusted third parties where necessary, including:

  • IT and hosting service providers

  • Payment and booking service providers

  • Authorities, where legally required

All third parties are contractually obliged to process personal data in accordance with applicable data protection laws.

8. Data Transfers Abroad

Personal data may be transferred to countries outside Switzerland or the European Economic Area (EEA).

Where this occurs, we ensure appropriate safeguards, such as:

  • Adequacy decisions

  • Standard contractual clauses approved by the European Commission

9. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes described in this policy or as required by law.

10. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to ensure proper functionality and improve user experience.

Cookies may be:

  • Technically necessary cookies

  • Analytics cookies (if applicable)

You can manage or delete cookies via your browser settings at any time.

11. Server Log Files

For technical reasons, our hosting provider automatically collects and stores information such as:

  • IP address

  • Date and time of access

  • Browser and operating system

  • Referrer URL

This data is used solely to ensure website security and stability.

12. Hosting

Our website is hosted by a professional hosting provider located in Europe.

Personal data processed on our website is stored on secure servers and protected by appropriate technical and organisational measures.

13. Social Media

We maintain online presences on social media platforms (e.g. Facebook, Instagram).

Please note that when you visit these platforms, your data may be processed by the respective provider under their own privacy policies.

14. Video Surveillance

Video surveillance may be used on our premises for security and crime prevention purposes.

Recordings are stored only as long as necessary and accessed exclusively by authorised persons.

15. Rights of Data Subjects

Under applicable data protection law, you have the right to:

  • Access your personal data

  • Rectification of inaccurate data

  • Erasure of your data (“right to be forgotten”)

  • Restriction of processing

  • Data portability

  • Object to data processing

  • Withdraw consent at any time (where consent is the legal basis)

You also have the right to lodge a complaint with a supervisory authority, in particular:

  • Swiss Federal Data Protection and Information Commissioner (FDPIC)

  • or your local EU data protection authority

16. Data Security

We implement appropriate technical and organisational security measures to protect personal data against unauthorised access, loss or misuse.

Our website uses SSL/TLS encryption (HTTPS).

17. Changes to This Privacy Policy

We reserve the right to update this privacy policy at any time.
The current version published on this website shall apply.

Last updated: December 2025
Location: Iseltwald, Lake Brienz, Switzerland